Question 1

How does DispatchIQ match me with a technician?

Accepted Answer

DispatchIQ uses AI-powered merit scoring to match you with the highest-rated, nearest available technician. Every tech is background-checked and license-verified before they appear in results.

Question 2

How much does it cost to post a job?

Accepted Answer

Posting a job is completely free. You only pay when a technician is matched and the work is completed, with payment held in escrow until you approve.

Question 3

Are technicians background-checked?

Accepted Answer

Yes. All technicians on DispatchIQ pass a multi-layer verification including background check, license verification, and insurance confirmation before accepting their first job.

Question 4

What trades does DispatchIQ cover?

Accepted Answer

DispatchIQ covers 20 skilled trades including HVAC, plumbing, electrical, appliance repair, roofing, flooring, painting, locksmith, pest control, and more.

Question 5

What is TechAssist Pro?

Accepted Answer

TechAssist Pro is an AI diagnostic and training tool for working technicians. It uses Vision AI to analyze photos of equipment and provide step-by-step repair guidance for 20 trades.

Question 6

What is the Merit Matrix?

Accepted Answer

The Merit Matrix is DispatchIQ's 5-factor AI scoring algorithm that ranks technicians by speed, first-time fix rate, trust score, distance, and price fairness. It ensures jobs go to the most qualified tech — not the one who paid the most for ads.

Question 7

How does DispatchIQ verify work is complete?

Accepted Answer

DispatchIQ uses patent-pending deterministic work verification: before/after photo and video analysis using computer vision AI, GPS geofencing to confirm the technician was physically at the job site, and AR verification codes on serviced equipment. Payment only releases from escrow when the job passes all three checks.

Question 8

Is DispatchIQ available in Michigan?

Accepted Answer

Yes. DispatchIQ launched in Michigan and is headquartered there. It is currently serving Metro Detroit and expanding to Grand Rapids, Lansing, and Ann Arbor, with nationwide expansion planned.

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